Privacy Policy

This Privacy Policy explains how MultiServe Solution ("MultiServe", "we", "us") collects, uses and safeguards information when you visit multiservesol.com, request a demo, or contact us. We keep it plain: we collect only what we need, we use it only for the reasons below, and we never sell your personal data.

Information we collect

We collect information in two ways:

• Information you give us. When you fill in a demo, quote or contact form, we collect the details you provide — typically your name, email address, company name, and the message or product interest you share with us. If you use our live chat, we also keep the messages you send.
• Information collected automatically. Like most websites, our hosting collects standard technical data such as your IP address, browser type, referring page and the pages you view, in order to keep the site secure and understand how it is used.

How we use your information

We use the information we collect to:

• respond to your enquiries and arrange demos or quotes you request;
• provide, maintain, secure and improve our website and services;
• send you information you have asked for about our products; and
• comply with our legal obligations.

We rely on your consent and our legitimate interest in operating and improving our business as the lawful bases for this processing. We do not use your details for automated decision-making.

Cookies

Our site always uses a small amount of browser storage that it needs to work, such as remembering your light or dark theme and your cookie choice. If you accept, we also load our live chat. It keeps a random visitor ID in your browser, and while the page is open it shares the page you are viewing and the page that referred you with our team. We do not use advertising, analytics or cross-site tracking cookies. Our Cookie Policy lists every item, and you can change your choice at any time.

Sharing your information

We do not sell or rent your personal data. We share it only with trusted service providers who help us operate — such as our website hosting and email providers — and only to the extent they need it to perform that service. We may also disclose information where required by law.

Data retention

We keep the information you submit only for as long as necessary to respond to your request and for our legitimate business and legal records, after which it is deleted or anonymised.

Security

We serve the entire site over encrypted HTTPS and apply appropriate technical and organisational measures to protect your information. You can read more about our approach on our Security page.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, or to object to its processing and to data portability. To exercise any of these rights, contact us using the details below and we will respond within the timeframe required by applicable law.

Children

Our website and services are intended for businesses and are not directed to children, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date above and, where changes are significant, take reasonable steps to let you know.

Contact us

Questions about this policy or your data? Email info@multiservesol.com or use our contact page.