Return & Refund Policy

This policy explains how refunds and cancellations work when you buy from MultiServe Solution ("MultiServe", "we", "us"). We sell software subscriptions and professional services rather than physical goods, so there is nothing to ship back. Instead, this page sets out when you can get your money back and how cancelling works.

If you have signed a proposal or agreement with us that sets different terms, that agreement applies. Nothing in this policy limits any rights you have under the consumer protection law that applies to you.

Software plans

This section covers subscriptions to MultiPOS, MultiLedger, MultiStock, MultiDesk and ILM Suite, on monthly or annual billing. Current prices are on our pricing page.

14-day money-back guarantee

If a new subscription isn't right for you, ask for a refund within 14 days of your first payment and we will refund that payment in full. This applies to the first payment for each product, on both monthly and annual plans.

Cancelling a monthly plan

• You can cancel at any time, and you won't be charged again.
• You keep access until the end of the month you have already paid for.
• After the 14-day guarantee, we don't refund partial months.

Cancelling an annual plan

• You can cancel at any time, and the plan won't renew.
• You keep access until the end of the year you have already paid for.
• After the 14-day guarantee, we don't refund the remaining months. Annual billing is already discounted by two free months in return for the yearly commitment.

Services

This section covers Website Development, Custom Software Development, AI Solutions & Automation, MultiLabs projects, SEO, Digital Marketing and Social Media Management. Before any paid work begins, we agree the scope, milestones and price with you in writing.

Project work

Projects are billed by milestone.

• Before work starts: if you cancel before we begin, your deposit is refunded in full.
• Milestones in progress or completed: once work on a milestone has started, fees for that milestone and any completed milestones are not refundable.
• Prepaid milestones not yet started: if you cancel mid-project, any amount you paid for milestones we have not started is refunded.

Monthly services

• SEO, Digital Marketing and Social Media Management can be cancelled with 30 days' written notice.
• Fees for months already delivered, including the notice period, are not refunded.

Advertising spend

Advertising budgets paid to platforms such as Google or Meta are separate from our fees. They are governed by those platforms' own terms, and MultiServe cannot refund them.

How to request a refund or cancel

Email info@multiservesol.com from the address on your account. Include your name, your company, and the product or project the request is about. We will confirm we have received it and tell you the outcome. Approved refunds are paid back to the payment method you originally used. How long it takes to show up depends on your bank or card provider.

Changes to this policy

We may update this policy from time to time. The version in force when you made a purchase applies to that purchase. When we change it, we update the "last updated" date above.

Contact us

MultiServe Solution, 5900 Balcones Drive #28923, Austin, TX 78731, USA.
Email info@multiservesol.com, call +1 512 760 8385, or use our contact page.