Shared inbox
The whole team works from one inbox, so nobody is forwarding emails around or losing a message in a personal folder.
MultiDesk: Help desk software that keeps every conversation in one calm inbox.
Email, chat and WhatsApp all land in one shared inbox. Add tickets, a few automations and a self-service help center, and your team answers faster while fewer messages fall through the gaps.
One inbox, every channel SLAs and automations Self-service help center
- 1inbox for the whole team
- −45%faster first reply
- 24/7self-service answers
- Everychannel in one inbox
What MultiDesk gives you
Every channel
Email, live chat, WhatsApp and social all show up in the same place, each with the full thread attached.
Tickets & SLAs
Give each request an owner and a priority, then keep it moving against the response times you promised.
Automations & macros
Route tickets automatically, reply to the usual questions on their own, and drop in a saved answer with one click.
Help center
A branded knowledge base means customers can find the answer themselves instead of opening a ticket.
Reporting
Track ticket volumes, response times and CSAT, so staffing and improvements come from what is actually happening.
Live in days, not months.
We handle the setup, the import and the training, so your team just gets to work.
- 1
Connect your channels
Hook up email, chat, WhatsApp and social. It takes minutes.
- 2
Set up your workflows
Add the routing rules, SLAs and saved replies that fit how your team already works.
- 3
Start replying
Now everyone works from one calm queue, and customers notice the difference.
See how it works in practice
Nothing slips
One inbox for every channel
Email, chat and WhatsApp all arrive in one shared queue. Everything can be assigned, you can see when a colleague is already typing, and the whole history is right there. Two people never end up answering the same message.
A shared inbox you can assign A heads-up when someone else is already on it The full customer history on every ticket
Less busywork
Automate the repetitive replies
Send tickets to the right person by topic, answer the common questions automatically, and reply with a saved message in one click. Your team gets to spend its time on the conversations that actually need a human.
Routing and assignment by topic Saved replies and macros SLA reminders that escalate on their own
Deflect tickets
Let customers help themselves
A branded, searchable help center handles the easy questions at any hour. That means fewer tickets in the queue, and customers who got their answer without waiting on you.
A branded knowledge base Answers customers can find any time of day Article suggestions inside live chat
Built for your kind of business
Retail & e-commerce
Handle questions about orders, deliveries and returns with the customer's purchase sitting right there.
SaaS & tech
Sort bug reports from questions, hold your response times, and point people to a searchable help center.
Services & agencies
Keep every client thread in order so nothing sits unanswered for days.
Any growing team
Outgrow the shared mailbox before it turns into a mess.
MultiDesk is part of the MultiServe platform.
Use it on its own, or switch on the rest and let your tools work off one shared set of customers, stock and payments.
Good to know
Email, live chat, WhatsApp and the main social channels all feed into one shared inbox, and each ticket keeps the full conversation history with it.
Yes. Set SLAs by priority or by customer, and MultiDesk will remind you and escalate on its own before anything quietly breaches.
It does. You get a branded, searchable knowledge base that takes care of the common questions and can suggest articles right inside live chat.
Yes. MultiDesk is part of MultiServe, so every ticket shows that customer's orders, stock status and invoices pulled from your other products.
Pricing depends on your team size and which MultiServe products you run. Book a demo and we'll put together a clear quote for you.
Pricing built around you
Only pay for what fits your business.
No rigid packages. Tell us about your business and your goals, and we’ll put together a clear, no-obligation quote and a plan to get you there.
or email us for a quoteFree consultation No obligation A quote tailored to your project